12win is committed to protecting the privacy and personal information of every user. This document clearly explains how we collect, use, and safeguard your data.
At 12win, we believe that privacy is not merely a legal obligation – it is the foundation of trust that builds lasting relationships with our users. This Privacy Policy is prepared to give you a clear and honest overview of how we handle your personal information from start to finish.
As an online entertainment platform operating in Malaysia, we recognise the importance of data protection and are committed to upholding high data protection standards. This Policy applies to all users who access the 12win website, mobile app, and services via any device or platform.
12win ("we", "Platform", "service") is the data controller responsible for processing your personal information. This Privacy Policy describes our privacy practices regarding data collected when you:
We respect your privacy and only process your personal data when there is a valid legal basis for doing so — whether due to contractual necessity, legal obligation, our legitimate interests, or your explicit consent.
Depending on how you interact with the 12win platform, we may collect various categories of personal information. The following are the types of data we collect:
Full name, date of birth, identity card or passport number, identity document images.
Email address, phone number, current residential address.
Bank account details, deposit and withdrawal records, transaction history on the platform.
Betting history, game preferences, session duration, and win or loss records.
IP address, browser type, operating system, device, and access logs.
Live chat session records, support email content, and feedback you have provided.
12win collects personal information through several transparent and lawful methods:
The personal information we collect is used for the following purposes only, and will not be used outside the stated scope without your knowledge:
12win does not sell, rent, or trade your personal data to any third party for their own commercial purposes. However, under certain limited circumstances, we may share your information with the following parties:
All third parties we work with are bound by strict confidentiality agreements and are prohibited from using your data for any purpose other than what has been agreed upon. We select our partners carefully and consistently ensure their data protection standards are equal to or exceed our own.
Protecting your personal data is a responsibility we take very seriously. 12win employs multiple layers of the latest security technology to ensure your information is always protected:
12win uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website.
Types of cookies we use:
You can manage your cookie settings through your browser at any time. However, disabling certain cookies may affect platform functionality. Continued use of our platform after the cookie notice is displayed will be considered your consent to the use of cookies as described.
As a 12win user, you have certain rights regarding your personal data. We fully respect and facilitate the exercise of these rights:
To exercise any of the above rights, please contact us by email at [email protected] or via in-platform live chat. We will process your request within the timeframe required by applicable law.
12win retains your personal data only for as long as necessary for the purposes stated in this Privacy Policy, or as required to fulfil our legal obligations.
The 12win platform may contain links or integrations to third-party services such as game providers, payment gateways, and communication platforms. This Privacy Policy applies only to services operated directly by 12win.
When you access third-party services through our platform, their respective privacy policies will apply. We recommend reading each third party's privacy policy before providing them with any personal information. 12win is not responsible for the privacy practices of any third party.
12win services are exclusively for individuals aged 18 and above. We do not intentionally collect or process personal data from individuals under the age of 18.
If we determine that we have collected data from a minor without valid parental or guardian verification, we will take immediate steps to delete that information and close the associated account. If you believe a child has registered on our platform, please contact us immediately at [email protected].
If you have any questions, concerns, or requests regarding this Privacy Policy or the processing of your personal data, our privacy team is ready to assist you:
More than just a document – this is our promise to every 12win user in Malaysia.
All data transmitted between your device and our servers is protected by 256-bit SSL — the same level of encryption used by leading banks worldwide.
Your personal data has never been and will never be sold to any party for third-party marketing purposes. You are not a product – you are a user we respect.
Our identity verification process uses the latest technology to ensure your document data is handled securely and is not retained longer than necessary.
You may access, correct, or request deletion of your data at any time. We provide a straightforward and transparent process for exercising your privacy rights.
Our operations comply with Malaysia's Personal Data Protection Act (PDPA) and relevant international data protection standards to ensure your rights are upheld.
In the event of a security incident involving your data, we will notify you within the prescribed timeframe — promptly, without delay or concealment of information.